Refund policy

At Deeserv, we strive to provide excellent customer service and ensure that your travel experience meets your expectations. However, we understand that circumstances may arise where you need to cancel or modify your travel plans. This Refund Policy outlines the terms and conditions for requesting refunds and cancellations. Please read this policy carefully before making any bookings.

1. Booking Cancellation:

1.1. Flight Bookings:

a. Refund eligibility and cancellation fees vary depending on the airline, fare class, and ticket type. Please refer to the specific airline’s terms and conditions for cancellation and refund policies.

b. Deeserv will assist you in canceling or modifying your flight bookings, subject to any applicable cancellation fees imposed by the airline.

1.2. Hotel Bookings:

a. Each hotel has its own cancellation policy. Please review the hotel’s terms and conditions before making a reservation.

b. Deeserv will provide assistance in canceling or modifying your hotel bookings, subject to the hotel’s cancellation policy and any applicable fees.

1.3. Tour Packages and Activities:

a. Cancellation policies for tour packages and activities may vary depending on the specific vendor or operator.

b. Deeserv will assist you in canceling or modifying your tour package or activity bookings, subject to the vendor’s or operator’s cancellation policy and any applicable fees.

2. Refund Requests:

2.1. Eligibility:

a. Refund eligibility is determined by the terms and conditions of the service provider (airline, hotel, tour operator, etc.) and the fare or booking class.

b. Deeserv will process refund requests according to the guidelines set by the service provider.

2.2. Processing Time:

a. Refunds may take time to process due to the involvement of multiple parties, such as airlines, hotels, and tour operators.

b. Deeserv will make every effort to expedite the refund process and keep you updated on the progress.

2.3. Service Fees:

a. Deeserv may charge service fees for processing refunds or cancellations, which will be communicated to you before initiating any refund request.

3. Exceptions:

3.1. Force Majeure:

a. In the event of unforeseen circumstances or force majeure events (such as natural disasters, political unrest, or airline strikes), refund eligibility and cancellation policies may be subject to the service provider’s discretion.

3.2. Non-Refundable Bookings:

a. Certain bookings, such as discounted or promotional fares, may be non-refundable or have specific refund conditions. Please check the terms and conditions before making any non-refundable bookings.

4. Contact Information:

For refund requests or any further assistance, please contact our customer support team at Deeserv through the following channels:

• Phone: [+91 8011770400/9678677662
• Email: [deeserv7777@gmail.com]